Business leaders pioneering AI initiatives have encountered challenges, with early generative AI experiments yielding limited profitability. A pivot towards expert autonomous agents is anticipated to enhance business outcomes. According to a NewtonX survey sponsored by Teradata, 99% of companies have adopted some form of AI, with 85% exploring agentic AI specifically for customer experience (CX). Notably, 81% expressed confidence that autonomous agents could elevate CX, while over half expect to generate at least $1 million from AI-enhanced CX efforts. However, concerns about legal and IT compliance remain, with 75% of teams voicing apprehension. The shift from generic AI to expert agents is crucial; while generic models struggle with accuracy, expert agents are finely tuned to specific domains, integrating effectively with existing systems. They offer precise insights, ensuring better governance and quicker ROI. With Teradata’s expert solutions, businesses can optimize decision-making and achieve measurable results. Explore more at Teradata’s website.
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