Artificial intelligence (AI) is evolving from basic tools to autonomous AI agents, fundamentally transforming how organizations operate, from strategy to workforce management. The European Business Review highlights five key articles examining this shift toward an AI agent workforce, where humans and intelligent systems collaborate as co-workers. Petr Malyukov discusses the necessity for AI-native infrastructure, emphasizing a leadership shift towards hybrid governance models. Wendy Chow explores how public policy and digital infrastructure shape AI success through competitive ecosystems. Hakan Yurdakal focuses on AI’s impact on customer engagement, stressing the importance of balancing data-driven personalization with trust. Jacques Bughin analyzes the disruption of traditional SaaS, as AI agents redefine software value. Finally, Dr. Simon L. Dolan and colleagues delve into AI’s role in reshaping HR practices, promoting adaptive and data-driven methodologies. Overall, the future of work hinges on embracing AI to enhance human capabilities and foster collaboration.
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