Microsoft is leveraging AI to enhance productivity, reportedly saving hundreds of millions even amid workforce reductions. A recent presentation by Chief Commercial Officer Judson Althoff revealed that AI tools have notably improved efficiency across various sectors, including customer service, where over $500 million was saved last year. As part of its fiscal strategy, Microsoft is poised to invest around $80 billion in AI initiatives by 2025, with a significant portion allocated within the U.S. Notably, AI-driven tools like Copilot have boosted sales revenue by 9%, although Copilot’s adoption lags behind ChatGPT. AI also aids software engineers, generating 35% of new code, expediting product launches through GitHub Copilot. Despite these advancements, Microsoft recently announced layoffs affecting about 9,000 employees. Nonetheless, the company asserts that AI isn’t a primary cause of these job cuts. With a market valuation of $3.71 trillion, Microsoft remains a leader in the tech industry, second only to Nvidia.
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