San Jose, California, has initiated a 10-week training program aimed at integrating artificial intelligence (AI) into its workforce, targeting to train 15% of employees by 2026. The program allows staff to create customized AI assistants that assist in data processing and task management, enhancing efficiency. Trainees, like Data Analyst Stephen Liang, report significant time savings, with AI tools now handling labor-intensive tasks such as analyzing 311 requests, revealing patterns in community concerns. While the AI tools improve workflows, privacy measures ensure sensitive data remains secure and not shared in training datasets. Limitations of AI, such as potential inaccuracies, necessitate ongoing fact-checking but still offer quicker insights. San Jose already employs AI for functions like language translation, indicating a robust commitment to leveraging this technology. The city also leads the GovAI Coalition to share best practices in government AI policies, fostering a culture of innovation and efficiency.
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