Following OpenAI’s release of GPT-5, significant feedback highlighted the company’s disconnect with its user base, particularly regarding the beloved GPT-4o model. Many dedicated users expressed strong dissatisfaction when GPT-4o was deprecated, leading OpenAI to reinstate it for paying subscribers. This backlash revealed the intense emotional attachment users had to specific AI personalities. In a podcast with The Verge, Nick Turley, OpenAI’s head of ChatGPT, acknowledged the polarized opinions on GPT-4o and GPT-5, but admitted to struggling to understand user experiences initially. Over 700 million active weekly users have engaged with ChatGPT under his leadership, but despite improvements, Turley maintains a focus on basic use cases like writing and search. CEO Sam Altman has noted OpenAI’s awareness of users treating AI as “therapists,” revealing a knowledge gap about deeper emotional connections. This situation poses broader implications for user reliance on AI technology and the future of OpenAI’s offerings.
Source link
Share
Read more