IBM leveraged advanced automation to optimize its AI-powered Match Chat during the 2025 US Open. The infrastructure team utilized OpenShift clusters to dynamically expand capacity in response to fan demand. With Terraform, a HashiCorp tool, they streamlined resource provisioning, managing 5,197 resources across 12 cloud accounts. This automation enabled quick scaling of CPU and RAM, optimizing performance and minimizing costs. After refining Match Chat at Wimbledon, which saw 5 million interactions, the team enhanced its efficiency for the US Open. Additionally, Apptio analyzed cloud consumption to identify savings, while Instana provided real-time application monitoring, ensuring an uninterrupted fan experience. By implementing these integrated tools, IBM ensures scalability and resilience, effectively mitigating issues even during peak traffic or security events. The strategic combination of these technologies not only enhances the digital platform’s performance but also provides significant cost management benefits for the USTA.
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