Yuno, the innovative payment orchestration platform, has launched NOVA—an AI-driven solution aimed at transforming payment friction into growth for merchants. NOVA addresses issues like card declines and abandoned checkouts by initiating AI-powered interactions via phone and WhatsApp, enabling revenue recovery while gathering customer insights. This platform employs intelligent decision-making to enhance customer engagement with personalized outreach, localized in over 70 languages.
Designed to tackle the challenges of failed transactions—often caused by insufficient funds or verification errors—NOVA ensures seamless customer experiences and successful transactions. Its integration into existing payment systems complements retry logic and smart routing, offering proactive, automated recovery channels.
Initial pilots in Q2 2025 have demonstrated success, with NOVA recovering up to 75% of failed payments. Rappi, the Latin American delivery giant, reported an 8% lift in recovery rates. With a focus on compliance and security, NOVA emphasizes data protection and customer-centric solutions, marking a pivotal advancement in the future of payments.
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