In a recent Insight Jam article, Globant’s Esteban Sancho emphasizes that AI agents alone won’t solve business challenges. The confusion surrounding AI agents is widespread, with varying definitions leading to misaligned expectations. For companies to effectively use agentic AI, they must first establish a clear digital foundation that includes secure APIs, integrated data flows, and a unified understanding of what an AI agent truly is. Many organizations struggle with infrastructure issues like fragmented data and outdated systems, which hinder AI implementation and broader digital transformation. Sancho advises firms to define AI agents specific to their needs, starting with essential use cases in their operations. Moreover, fostering a culture of AI literacy is crucial; employees should understand the role of AI agents in workflows. Ultimately, businesses that prioritize clarity, modernization, and employee training will excel, as AI agents can only thrive on well-prepared systems and informed teams.
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