Unlocking Human Connections with Generative AI at American Express
At American Express, we believe that relationships drive exceptional service. Our Customer Care Professionals and Travel Counselors don’t just fulfill requests; they create memorable experiences. With the power of Generative AI (Gen AI), we are enhancing these connections and empowering our workforce like never before.
Key Innovations:
- Travel Counselor Assist:
- Real-time AI support enhances service quality.
- 88% satisfaction among Travel Counselors, simplifying workflows and boosting confidence.
- Colleague Help Center Knowledge Assist:
- AI-powered chatbot streamlines inquiries, ensuring a 98% accuracy rate.
- Allows frontline staff to focus on customers rather than manual searches.
Our Commitment:
We prioritize trust, security, and service, ensuring our technology supports human empathy, not replaces it.
Join us on this journey as we shape the future of customer care—relationship-powered and tech-enabled! Share your thoughts and experiences on how AI is transforming your industry.
