Tuesday, September 30, 2025

ServiceNow Critiques Rapid and Misguided AI Adoption • The Register

Unlocking the Future with ServiceNow’s AI Experience

ServiceNow has just initiated its groundbreaking “AI Experience,” bolstering its platform with innovative AI capabilities. Here’s what you need to know:

  • Faster Release Cycle: By altering its biannual upgrade rhythm, ServiceNow prioritizes delivering AI tools sooner.
  • Voice Agents: Users can now navigate workflows seamlessly through voice commands, enhancing user experience.
  • AI Lens: With this feature, AI reads documents like forms and screenshots, streamlining workflow initiation.

Despite skepticism surrounding AI adoption, Chief Innovation Officer Dave Wright emphasizes a shift in mindset. He encourages users to leverage agentic AI for more than just automating tasks—instead, focus on achieving substantial outcomes.

Join the conversation! Have you explored the potential of agentic AI? Share your thoughts below, and let’s innovate together!

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