Courts process numerous filings daily, often relying on manual methods, but automation and AI tools can enhance efficiency, service delivery, and access to justice. Research indicates that court professionals might regain up to nine hours weekly over the next five years by integrating these technologies. As digital natives dominate the user base, there’s a pressing need for courts to modernize. Key strategies include collaboration among judges, administrators, and IT staff, focusing on user experience to simplify processes for pro se litigants. Administrative burdens, described as “onerous experiences” in government interactions, hinder access to justice, particularly for low-income individuals. Recent findings reveal significant support for AI tools in courts, such as answering FAQs and translating documents. Financial resources, like those from the American Rescue Plan Act, can facilitate technological upgrades. However, courts must approach modernization judiciously, balancing efficiency with fiscal responsibility to ensure equitable access to justice for all users.
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