Globe Business Transforms Customer Service with Salesforce AI
Globe Business has achieved a remarkable 34% reduction in customer service workload by leveraging Salesforce’s AI-powered platform. This integration allows employees to concentrate on personalized interactions, responding to rising customer expectations effectively. The company implemented Salesforce’s Service Cloud, Sales Cloud, and Einstein for Service to automate workflows, leading to a 28% decrease in duplicate tickets and accurate classification of 80% of cases by customer intent.
Additionally, the deployment of Agentforce equips sales teams with real-time access to critical customer data, enabling them to deliver tailored recommendations. KD Dizon, head of Globe Business, emphasizes that Salesforce is crucial to their customer experience strategy, shifting focus from manual tasks to deep customer understanding. Globe Business is establishing itself as an industry leader in AI-driven service delivery, as stated by Salesforce’s regional VP, Abraham Cuevas, highlighting the transformative impact of AI in telecommunications.
