Summary of My Recent Experience at BMO Stadium: The Impact of AI on Live Events
After a whirlwind 24-hour trip to Los Angeles, I witnessed my favorite Portland Thorns clinch a playoff spot at BMO Stadium. While I enjoyed better seats this year, the overall experience significantly declined due to the rapid deployment of AI and automation in stadium service.
Key Observations:
- Automated Checkouts: New AI-driven kiosks slowed down transactions, leading to unbearably long lines on a hot day.
- Simplified Menus: The rush to adoption resulted in fewer food options, reducing the variety fans enjoyed previously.
- Health Concerns: Long wait times for basic needs like water became a safety issue at high attendance games.
My takeaway? The promise of faster service through automation may be overstated. Let’s rethink how technology impacts our enjoyment at live events.
Curious about how AI shapes your experiences? Share your thoughts!
