Zoho has launched innovative agentic AI features across its core product categories, including collaboration, customer experience (CX), and human resources (HR). These features, available at no additional cost, aim to automate routine tasks and enhance employee productivity, allowing a focus on higher-value work. The launch reflects Zoho’s comprehensive AI strategy, leveraging its proprietary Zia Hubs and Zia LLM to deliver deeper insights and efficiency across more than 55 integrated applications.
According to Veerakumar Natarajan, Country Head, Zoho Kenya, businesses face hurdles like high implementation costs and fragmented systems. Zoho addresses these by offering automatic deployment of advanced AI features without third-party dependencies. Key updates include enhanced capabilities in Zoho Workplace, customer support improvements in Zoho Desk, and refined hiring tools in Zoho Recruit. These enhancements contribute to a seamless integration of AI solutions, making them practical and impactful for businesses across the African continent. For more updates, visit TECHTRENDSKE.co.ke.
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