The Food and Agriculture Organization (FAO) of the United Nations has introduced its groundbreaking HR Avatar, named “Ms FAO AI,” marking a significant step in its digital transformation. This AI-powered chatbot serves as a virtual HR colleague for FAO staff globally, enhancing accessibility and inclusivity in HR services. FAO Director-General QU Dongyu emphasizes that this initiative reflects a collective commitment to learning and leading through innovative technology. Ms FAO AI, alongside the previously launched HR CertusCare AI chatbot, operates in multiple languages, providing essential information on social security, health insurance, and career development. These tools are designed not just for efficiency but also to foster engagement and exploration among employees. Qu underscores the importance of maintaining human values amid technological advancements, stating that innovation must serve humanity. This initiative is a vital part of FAO’s mission to modernize HR processes, ultimately improving support for employees and enhancing organizational effectiveness.
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