Cresta has introduced groundbreaking multilingual capabilities, enhancing customer service across borders. By launching Real-Time Translation and AI Agents fluent in over 30 languages, Cresta enables businesses to communicate effortlessly with any customer, globally. This innovation reduces long wait times and eliminates language barriers, allowing agents to assist customers in Spanish, French, Portuguese, and German. The platform’s AI Analyst feature instantly uncovers crucial insights from multilingual conversations, streamlining analytics with speed and precision. Cresta’s Agent Assist solution integrates these new features without the need for multiple applications, empowering agents to focus on delivering high-quality customer experiences. With these advancements, Cresta not only amplifies global growth but also provides compliance support in regulated industries. As companies like Alaska Airlines and Intuit harness Cresta’s capabilities, they can ensure standout customer interactions at reduced costs and increased efficiency. Explore more about how Cresta is transforming the customer experience at Cresta.com.
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