Californian patients are increasingly encountering artificial intelligence (AI) in healthcare, from ambient scribing to diagnostic tools. The California Health Care Foundation’s focus groups with 172 residents revealed mixed feelings about AI; patients appreciate AI’s potential to enhance care quality and accessibility but demand transparency regarding its use. They want to know how AI operates and its risks to feel comfortable with its implementation. Educating patients is essential for fostering trust, especially among marginalized communities who have historical distrust in healthcare systems. Strategies like interactive learning tools can help convey this information without taking up valuable appointment time. Ultimately, while patients value AI’s administrative support for providers, they emphasize the importance of maintaining human connections in their care. Prioritizing education and careful oversight will enable healthcare providers to integrate AI effectively, ensuring patients remain informed, empowered, and satisfied with their healthcare experiences.
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