The Limitations of AI-Driven Nudges in Chronic Care Management

Jane, a 68-year-old woman with diabetes, struggles to manage her blood sugar while living alone. After fracturing her ankle, she has been unable to walk, further complicating her diabetes management. Although she hasn’t been diagnosed with neuropathy due to missing her foot exam, the fracture has disrupted her routine of daily walks. Her primary care provider is considering using AI-based diabetes management tools to help her stay engaged with her health, such as reminders for medication pick-up and appointment confirmations. However, these AI-driven nudges may not be effective for everyone, especially those who may not respond well to such methods. The article highlights the challenges faced by individuals like Jane in managing their health and the limitations of technology in engaging all patient populations effectively.

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