Why the New Generation Believes Email is Obsolete – But It’s Still a Power Player in Modern Workplaces

The recent “State of Business Email 2025” report from Exclaimer shows that despite the rise of new communication tools such as AI and instant messaging, email remains the backbone of business communication. While instant messaging offers speed, email provides essential structure, traceability, and professional clarity, making it critical for accountability and high-stakes communication. The study, based on over 4,000 responses from IT leaders, reveals that nearly half of internal and external communications still occur via email, indicating its reliability in ensuring continuity across fragmented workplace tools. Departments like IT, HR, and finance continue to prioritize email for its precision and auditability, traits often lacking in instant messaging platforms. While 89% of IT leaders acknowledge the importance of instant messaging, they recognize email’s irreplaceable role in tasks requiring thorough documentation. For businesses aiming for streamlined yet secure communication, email remains a vital tool in fostering effective collaboration.

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