Swiss Post Empowers 45,000 Employees with Microsoft 365 Copilot and Unleashes AI Innovation through Agent Factory

Swiss Post, in partnership with Campana & Schott and Microsoft, has achieved impressive measurable business results through the adoption of Microsoft 365 Copilot. Over 3,000 employees now actively engage with the technology, attending numerous enablement sessions that foster collaboration and productivity across various departments like logistics and finance. Regular feedback surveys indicate enhanced employee satisfaction and efficiency, showcasing a significant return on investment. Microsoft’s support extended beyond technology; they provided practice guidance and best practices to drive innovation securely. Key priorities, such as security and compliance, were addressed through strict standards and Responsible AI principles, ensuring a safe rollout of Copilot Chat. The collaboration exemplified a strong commitment from Swiss Post’s Change Management and Product Management teams to integrate AI seamlessly into daily operations. With a solid framework for adoption and governance, this partnership sets the stage for lasting transformation and ongoing innovation. Learn more about unlocking the full potential of Microsoft 365 with Campana & Schott on their website.

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