Concentrix Corporation Unveils Emotionally Intelligent Conversational AI Agents to Elevate Brand Engagement

Concentrix Corporation (NASDAQ: CNXC) has unveiled a new suite of pre-built, emotionally intelligent Conversational AI Agents designed to enhance brand experiences efficiently. These agents—Product Support, Order Status, Appointment Scheduling, and Collections—empower brands by handling customer queries, tracking orders, and processing payments with empathy and understanding of various cultural nuances. Partnering with Nespresso, Concentrix highlights how advanced AI technologies can transform customer engagement strategies, boosting service efficiency and employee empowerment. According to President and CEO Chris Caldwell, these AI tools support companies in leveraging technology for relationship building and growth. Built within Concentrix’s Agentic Operating Framework™ and utilizing the iX Hello™ platform, these agents adhere to strict security standards. For further information about Concentrix’s innovative Conversational AI Agents, visit their website. Concentrix continues to lead as a Fortune 500® company in providing tech-driven solutions across diverse markets worldwide.

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