Avaya has chosen Google Gemini Enterprise as its primary AI platform, alongside Google Workspace, signaling a strategic shift aimed at enhancing product innovation and collaboration. This decision emphasizes Avaya’s commitment to leveraging hyperscale AI infrastructure for improved operational efficiency, rather than developing everything internally. The integration of Gemini Enterprise—an “agentic platform”—allows Avaya to streamline workflows, unify data sources, and enhance productivity across teams. Avaya’s CMO, Pete Lavache, noted that this partnership will drive AI-driven insights and redefine workplace productivity.
For Avaya customers, pressing questions arise regarding product roadmaps, competitive positioning with Microsoft and Cisco, and potential service improvements through AI integration. Understanding these dynamics is crucial for informed decisions. The broader tech landscape shows a trend toward leveraging advanced AI platforms, as companies explore whether to build, buy, or partner for AI capabilities. Ultimately, how effectively Avaya translates these innovations into valuable customer solutions will determine future success in the unified communications market.
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