Revolutionizing Customer Experience: Kapture CX’s AI Voice Agents That Deliver Action, Not Just Conversation

As voice technology rapidly transforms customer support in India, Kapture CX is pioneering advancements with its AI Voice Bots. These multilingual, code-mix-friendly bots are moving beyond traditional IVRs to deliver seamless customer experiences across various regions. Vikas Garg, Co-Founder & CPO of Kapture CX, highlights the capabilities of their Agentic AI platform, Vitos, which enables voice agents to evolve from scripted interactions to autonomous, outcome-driven resolutions. This platform facilitates real-time speech recognition, intent detection, and workflow automation, allowing agents to perform actions like refunds and policy checks securely. With 2 billion tickets processed and 80% of queries auto-resolved, Kapture CX not only enhances customer satisfaction but also achieves substantial cost savings. Their industry-specific AI models ensure compliance while addressing complaints effectively. As India’s market digitalizes, Kapture CX is set to harness AI-driven voice as the dominant interface, paving the way for smarter, more efficient customer interactions.

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