Operational performance is a hot topic in boardrooms as organizations reassess the results of their digital transformation investments. Many struggle to verify whether these technologies enhance efficiency and resilience due to rapid changes in risk and technology. Legacy systems and ambiguous ownership of cyber risks create blind spots that cyber attackers exploit. To improve governance, boards must gain visibility into assets, systems, and responsibilities.
AI presents both opportunities and challenges; while investments are high, measurable gains remain elusive, partly due to inconsistent adoption leading to risks like shadow AI. Boards must establish clear AI strategies and governance frameworks to mitigate these risks and maintain control.
Key considerations include addressing slow technology adoption, managing workforce transitions, and evolving threats. By aligning with cybersecurity frameworks like NIST and regularly testing governance plans, boards can enhance resilience. Effective governance is critical in mitigating risks that impact operational performance, ensuring organizations respond swiftly and securely during disruptions.
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