Agora, a US-based company, has partnered with Singapore’s WIZ.AI to create an integrated multilingual AI solution for customer engagement, combining Agora’s real-time communication platform with WIZ.AI’s scenario-based voice AI. This collaboration aims to enhance personalization for businesses while reducing operational costs and improving efficiency, particularly in the financial services, telecommunications, and retail sectors.
The solution facilitates high-volume automation for both inbound and outbound interactions across multiple languages. It utilizes Agora’s low-latency infrastructure and WIZ.AI’s contextual voice AI, which excels in real-time conversation management, even in network-challenged environments. With projections that agentic AI could resolve 80% of customer service issues by 2029, the partnership seeks to support enterprises in navigating complex customer engagement needs, ultimately allowing businesses to maintain consistent service while reducing the reliance on human agents. The technology also enables seamless integration of large language models, catering to diverse global markets.
Source link
