Airtel Launches AI Tool to Combat OTP Fraud by Alerting Users About Bank Messages During Calls | Technology News

Airtel has launched a revolutionary AI-based feature called Fraud Alert to safeguard customers against banking fraud linked to one-time passwords (OTPs). This innovative service aims to combat increasing OTP scams, where fraudsters masquerade as delivery agents or bank officials to manipulate individuals into disclosing sensitive information during calls. The real-time tool operates directly within Airtel’s network, sending instant alerts to users when an OTP is being delivered amidst potentially suspicious calls, prompting them to reassess their actions. This proactive approach combines AI intelligence with user awareness, effectively minimizing the risk of scams that exploit human error. Extensive trials have proven its effectiveness in identifying fraudulent attempts. Following successful initial deployment in Haryana, Airtel is set to roll out this feature to all customers across India in the coming weeks, part of the company’s drive to combat digital fraud and enhance customer security.

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