Sinch has introduced “agentic conversations” to enhance its AI-driven customer engagement platform, allowing businesses to deploy AI agents across messaging, voice, and email. The suite includes tools for building, managing, and monitoring these agents, enabling consistent interactions across various channels. With the rise of generative AI in customer service, the emphasis is on maintaining context and service levels, even during high demand. Sinch’s platform prioritizes flexibility, letting organizations utilize its AI capabilities or integrate their own agents without being tied to a proprietary model.
Sinch’s offerings, including Sinch Agent Builder and functions tailored for enterprise integration, empower agents to perform tasks like checking order statuses and updating records securely. The company emphasizes trust and compliance in the communication layer, which is essential for reliable AI agent performance in real-world applications. With a strong focus on scalable solutions, Sinch aims to transform customer engagement across more than 190,000 global clients.
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