Aetna has launched Aetna Care Paths, a pioneering feature in the Aetna Health app that streamlines healthcare navigation for members. This initiative is part of CVS Health’s broader $20 billion digital investment to enhance patient and provider experiences. Aetna Care Paths employs U.S. patent-pending technology to deliver personalized care recommendations, making it easier for members to access relevant health benefits and programs tailored to their specific conditions. Enhanced by AI, the service allows members to schedule vaccines, better visualize claims, and find suitable healthcare providers through the app. Additionally, AI-driven clinical care summaries offer nurses up to 90 extra minutes per day to engage with patients, improving both physical and mental health outcomes. This approach signifies a transition from a transactional mindset to a journey-based, holistic healthcare philosophy, ultimately aiming to deliver superior health outcomes and better overall experiences for members.
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