At the UiPath Agentic Automation Summit in Singapore, Temasek’s Chief Digital Officer Mark Lim emphasized the importance of building an AI-proficient workforce, where every employee is equipped to manage AI bots. The panel, moderated by Colin Png, underscored that as agentic AI evolves, enhancing human roles is crucial. StarHub’s Quinny Lei echoed that future workforce skillsets must focus on bot management across functions rather than narrow specialties. Key insights included the necessity for organizations to establish robust AI governance frameworks to ensure accountability and transparency as AI integration expands. Lim highlighted that the biggest challenge in change management lies in balancing empowerment with safeguarding AI use. Both Lim and Lei stress the importance of creating a trust framework through collaboration among legal and cyber teams to guide responsible AI application. Ultimately, aligning AI initiatives with ROI was crucial, as evidenced by StarHub’s focus on enhancing customer experiences through AI-driven personalization.
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