Artificial Intelligence (AI) is reshaping e-commerce and food delivery systems, not only enhancing creativity but also posing significant challenges through fraud. Increasingly, customers utilize AI-generated images to falsely claim that products are spoiled, damaged, or missing, seeking unwarranted refunds. This trend, evident in markets like India and China, complicates the ability of companies to differentiate genuine complaints from fraudulent ones, as AI tools create highly convincing manipulated photos. Affected businesses report that these abuses strain their profit margins, as platforms often issue immediate refunds to maintain customer trust, shifting losses back to vendors. To combat this rise in exploitation, several companies are implementing stricter verification processes, including AI detection tools and risk profiling for repeat claims. However, these measures could unintentionally inconvenience honest customers. Industry experts warn that as AI technology becomes more accessible, scams are expected to proliferate, challenging the balance between customer service and fraud prevention.
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