Appdome unveiled its advanced Support Agent at Black Hat Europe, enhancing mobile security for brands and users. This AI-driven tool supports mobile app users confronting threats like malware and fraud by providing real-time, conversational guidance to resolve on-device issues. The Support Agent excels in threat identification, offering rapid discovery and detailed, precise instructions tailored to individual devices and operating systems.
In an era where mobile users frequently face disguised threats, Support Agent empowers support teams and users through automated workflows and unique ThreatCodes™, ensuring swift threat resolution. It fosters collaboration among cyber, fraud, and support teams, shifting from siloed communication to a cohesive remediation process.
Complying with strict security protocols, Appdome’s AI environment preserves user privacy by containing all data and workflows within its platform, ensuring no Personally Identifiable Information (PII) is exposed. Overall, Support Agent significantly enhances user trust, reduces fraud risks, and efficiently tackles mobile threats.
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