Forethought has unveiled the Browser Agent, advancing enterprise customer experience by transitioning from conversational AI to agentic AI. This innovative tool allows AI to perform actions directly in any browser-based system without the need for APIs or engineering modifications, effectively addressing the automation gap where 76% of digital workflows remain inaccessible. Key benefits include seamless automation across various channels—including chat, email, and Slack—while ensuring enterprise-grade governance. Enhancements also include Headless Forethought, which enables organizations to integrate AI seamlessly while maintaining control over compliance and escalation. Custom Insights empowers CX leaders to track success metrics and improve interaction quality. Prominent clients like Upwork highlight the transformative potential of agentic AI for creating seamless, intelligent customer interactions. With substantial funding and recognition as a leader in customer support, Forethought is reshaping how businesses leverage AI for measurable outcomes. For further details, visit Forethought.
