The rise of artificial intelligence (AI) tools like ChatGPT is transforming patient-physician interactions. Patients increasingly arrive at appointments armed with detailed medical knowledge, which can sometimes challenge physicians’ authority. Dr. Kumara Raja Sundar from Kaiser Permanente highlights this shift in his JAMA article, sharing an example where a patient accurately suggested a tilt table test after consulting ChatGPT. While informed patients can engage in productive discussions, they often bring unrealistic expectations and may feel unheard, necessitating a shift in how physicians approach consultations. Sundar emphasizes the importance of emotional acknowledgment, encouraging physicians to transition from a gatekeeping role to a collaborative advisory one. This global trend shows that patients expect transparency and education, presenting both challenges and opportunities for healthcare providers. As doctor-patient dynamics evolve, maintaining trust through empathy and open communication becomes crucial in addressing patient inquiries and treatment plans.
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