Allianz is revolutionizing the claims handling process by integrating AI into a virtual reality training system. Addressing the talent gap in an aging workforce, Allianz’s Melissa Hill explains that the program accelerates the learning curve for both novices and seasoned professionals. Traditional training methods have become outdated, hence the development of a gaming-like system where trainees don VR goggles to simulate real-world claim scenarios. Trainees interact with an AI agent for feedback, allowing them to explore nuanced claim handling without the years typically needed to gain such experience. This innovative approach aims to attract college graduates, enhance their understanding of complex commercial policies, and boost confidence. Since launching three to four months ago, initial tests have shown promising results with employees valuing the training. Success will be measured through the performance of new graduates in the program, particularly in their ability to handle claims and achieve licensing.
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