Amtelco has unveiled Ellie™, an innovative intelligent virtual agent (IVA) specifically designed for call centers. Powered by artificial intelligence (AI), Ellie utilizes a large language model (LLM) and natural language processing (NLP) to enhance caller interactions and support live agents during high call volumes. This intelligent platform minimizes wait times through automation by integrating with Amtelco’s Intelligent Series (IS) version 6.0 software. Key features include automated directory assistance, real-time language translation, and advanced scripting capabilities. Ellie efficiently handles queries and provides services like appointment scheduling and prescription refills. By enabling flexible call routing and automated analytics, Ellie not only improves customer experience but also delivers cost-efficiency and scalability. Named after Eleanor Curtin, co-founder of Amtelco, this AI solution underscores the company’s commitment to legacy and innovation in communication software. Established in 1976, Amtelco continues to provide customizable, cloud-based solutions across various sectors globally.
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