In a recent dinner discussion in San Francisco, OpenAI’s CEO Sam Altman addressed the backlash surrounding the launch of GPT-5. He acknowledged the model’s advancements in coding and creative writing, highlighting its faster performance and reduced hallucinations compared to predecessors. However, the immediate cutoff of access to GPT-4o resulted in unprecedented user dissatisfaction. Altman described the company’s recognition of users’ emotional attachments to models, which presents new safety considerations for future updates. OpenAI has since restored access to earlier models and increased compute limits for paying users. Despite challenges, Altman reported a surge in revenue, with API earnings doubling shortly after GPT-5’s release. This candid engagement marks a shift in OpenAI’s approach, prioritizing transparency and user feedback, an essential move for maintaining trust in AI technology amidst growing public scrutiny. Such insights underscore the evolving landscape of AI, emphasizing user experience and emotional intelligence in product development.
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