The onboarding process often fails to align with employee experiences, particularly among younger workers, according to Trond Aas, CEO of Attensi. Many organizations measure success through checklists, ignoring the importance of mastery and confidence. Over 50% of employees aged 18-44 frequently feel underqualified, with 29% attributing this anxiety to their job experiences. A significant consequence of poor onboarding is diminished confidence, affecting 55% of employees. Interestingly, 58% admit they would feel comfortable discussing skill gaps with managers, and two-thirds are open to using AI-powered roleplay tools for skill improvement. As technology advances, AI simulations enable practice without the fear of embarrassment, fostering a supportive learning environment. With the RTIH AI in Retail Awards now open for submissions, businesses are encouraged to leverage AI for operational innovation. The awards will highlight companies that effectively incorporate AI into their processes, showcasing the importance of embracing this technology for enhanced performance and customer experiences.
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Attensi Highlights Workforce Skill Gaps as Key Challenge and Major Opportunity for AI-Driven Solutions — Retail Technology Innovation Hub
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