Navigating the GCC Revolution in Indian IT
Vishal Sikka’s tenure at Infosys marked a pivotal shift in the Indian IT landscape. As global capability centers (GCCs) rise, the paradigm of outsourcing is evolving, posing new challenges for traditional IT players.
Key Insights:
- In-House Strategies: Companies like UBS and Citibank are insourcing their tech operations, causing a seismic shift in client behavior.
- GCC Growth: From 2015 to 2023, GCCs have surged from contributing 18% to 23% of IT exports, indicating their growing dominance.
- Talent Wars: GCCs are attracting top talent with superior compensation and work-life balance, often poaching from traditional IT firms.
- Innovation Challenges: The shift from a waterfall to agile development has left many Indian IT companies struggling, as they must innovate rapidly to keep pace with clients.
In the face of these challenges, Indian IT firms are setting up their GCCs to stay relevant, highlighting a new wave of service delivery that combines agility with local talent.
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