PDI Technologies, a global leader in convenience retail and petroleum wholesale, enhances efficiency and profitability through data connectivity. With 40 years in the industry, they address critical challenges enterprises face, particularly in making knowledge accessible to AI systems. Their solution, PDI Intelligence Query (PDIQ), utilizes a custom AI assistant to streamline access to company knowledge across disparate systems. Built on AWS, PDIQ incorporates advanced elements like a zero-trust security model, and dynamic data processing using crawlers that integrate content from multiple sources including Confluence and SharePoint. Key benefits include improved resolution rates, higher customer satisfaction, and significant cost reductions. By harnessing serverless architecture, operational overhead is minimized while ensuring scalability. Future enhancements for PDIQ include additional crawler configurations and multilingual support, positioning PDI Technologies at the forefront of AI-driven solutions in enterprise knowledge management. The implementation showcases innovative retrieval-augmented generation (RAG) systems enhancing overall performance and data accessibility.
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