Thursday, July 3, 2025

Building Trust in Agentic AI: The Critical Importance of Evaluation Infrastructure

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As AI agents increasingly enter real-world applications, organizations face challenges in effective deployment and scalability. At VentureBeat’s Transform 2025, industry leaders discussed their experiences and strategies. Key insights included the transformative potential of AI agents, emphasizing their ability to save time and enhance conversion rates—such as a threefold increase in client engagement at Rocket Companies. The adoption of AI allows team members to focus on valuable client interactions, handling a higher workload without sacrificing quality. The complexity of implementing these systems requires adapting from traditional software approaches to more probabilistic models. Companies must orchestrate multiple agents effectively and understand the intricacies of their operations. As agentic AI evolves, organizations must establish rigorous evaluation systems to monitor performance and ensure reliability. This involves simulating conversations and developing alerts for regulatory compliance, ultimately preparing for increasing complexity and diverse use cases in AI deployment.

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