A recent report from Wordly, an AI translation service for public agencies, reveals that 66% of local governments rely on bilingual staff for translation, while 31% utilize AI tools. The survey, covering 117 local public agencies, highlights a shift towards AI to reduce costs and enhance accessibility for non-English speakers. San Jose, California, has transitioned to Wordly’s AI technology, improving access to services and increasing civic participation through better communication. Washoe County, Nevada, primarily uses this tool for public meetings and employee training, especially for those with language barriers. Officials emphasize the need for a comprehensive approach to language services, recognizing diverse community needs. As demographics change, plans are in place for a multi-year language access policy to further enhance bilingual capabilities. This shift indicates a growing trend in the public sector towards integrating AI for efficient communication and service accessibility.
Source link
Share
Read more