CelcomDigi has launched a suite of AI-driven solutions from its Innovation Centre, aimed at enhancing operational efficiency and customer service, specifically tailored for small and medium enterprises (SMEs). These tools include an automation assistant, a business case generator, and a customer query management system, all optimized for the AI-as-a-Service (AIaaS) model. Developed entirely in-house, these innovations have already shown success in improving internal operations and are designed to provide businesses with affordable access to AI technology.
CelcomDigi’s commitment to becoming an AI-driven enterprise is reinforced by ongoing investments in digital talent and cross-team collaborations. At a recent industry event, the company also showcased advanced applications of 5G and AI, including HoloMedicine and 5G-enabled logistics automation. This reflects CelcomDigi’s broader strategy to enhance digital transformation across the telecommunications sector, providing scalable, cost-effective solutions that meet evolving market demands.
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