Cerence (NASDAQ: CRNC) introduced two innovative AI agents at CES 2026: the Dealer Assist Agent and the Ownership Companion Agent. These domain-specific agents expand Cerence’s conversational AI capabilities beyond vehicles into dealerships and OEM services. The Dealer Assist Agent automates lead capture, test-drive bookings, and service scheduling, integrating seamlessly with CRM and DMS platforms to enhance dealership efficiency. Conversely, the Ownership Companion Agent enhances the driving experience by offering in-car diagnostics, alert interpretations, and multi-channel service scheduling via phone, web, messaging, or app. Both agents facilitate a real-time, context-aware connection between vehicle owners and dealerships, enriching customer engagement throughout the ownership journey. With these advancements, Cerence aims to transform automotive interactions and build brand loyalty. For more details, visit Cerence at Booth #6826 during CES 2026.
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