In a recent episode of Decoder, Alex Heath interviews Nick Turley, OpenAI’s head of ChatGPT, discussing the rapid growth of the platform. With 700 million users weekly, ChatGPT has become the fastest-growing software ever. Following the launch of GPT-5, the backlash over the removal of ChatGPT’s previous model, GPT-4o, highlighted users’ emotional attachment to the system, prompting OpenAI to reconsider its approach to model management. Turley acknowledged the need for more predictable deprecation schedules and emphasized the importance of user feedback in improving product features, including the personality options in ChatGPT. Turley also addressed concerns surrounding misinformation and hallucinations, admitting that reliability still needs work. On monetization, while primarily subscription-based, Turley suggested exploring shopping integration to enhance user experience. Overall, Turley expressed optimism about innovative features while maintaining a commitment to user well-being and ethical AI use.
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