On February 28, ChatGPT’s mobile app experienced a staggering 295% surge in uninstalls following OpenAI’s controversial partnership with the U.S. Department of Defense. This sharp increase contrasts sharply with its usual 9% uninstall rate. In response, downloads for competitor Anthropic’s AI app, Claude, surged by 37% on February 27 and 51% the following day, as consumers favored Anthropic’s decision to abstain from a DoD partnership due to concerns over AI surveillance and weaponry. Meanwhile, ChatGPT’s downloads fell 13% after the announcement, continuing to decline. Claude ascended to the top rank in the U.S. App Store, achieving a notable 20-position increase in just a week. Additionally, ChatGPT saw a 775% rise in one-star ratings, reflecting consumer discontent. Third-party data from Appfigures and Similarweb supports these trends, indicating a significant shift in consumer preferences toward ethical AI considerations.
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