SoundHound and Salesforce are leading the charge in the evolving field of agentic AI, where AI agents operate independently with minimal human oversight. SoundHound, known for its advanced “speech-to-meaning” technology, has built a robust AI voice platform and recently acquired Amelia to enhance its virtual agent capabilities. With revenue doubling in recent months, SoundHound aims to provide an all-encompassing AI customer service solution, albeit at a high forward price-to-sales (P/S) ratio of 15.
Salesforce, a giant in customer relationship management (CRM), faces skepticism about the impact of AI on SaaS. However, its acquisition of Informatica and launch of Data 360 positions it to leverage clean, organized data for AI effectiveness. With a more attractive valuation, including a forward P/S ratio of 4.5, Salesforce offers significant growth potential. Overall, while Salesforce may be the safer bet, SoundHound’s innovative edge could yield higher returns in the agentic AI market.
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