A 2023 Curtin University study revealed significant shifts in public attitudes toward chatbot therapists following the rise of generative AI tools like ChatGPT. Prior to this, traditional rule-based chatbots were often viewed as repetitive and lacking empathy. With generative AI’s emergence, people began to see these chatbots as credible tools for emotional exploration and self-reflection. Led by Professor Warren Mansell, the research informs the development of Monti, a consumer-designed wellbeing chatbot aimed at safe emotional exploration. Users appreciated a questioning style that fosters personal insight, aligning with perceptual control theory (PCT). Monti promotes curiosity and clarity with the motto, “Notice More, Explore Further, Think Wiser.” Responsible design focusing on evidence, transparency, and user needs is emphasized, with plans to provide Monti to Australian universities by mid-2026. This positions well-designed AI chatbots as meaningful supports in mental health, helping individuals reflect and seek human assistance when necessary.
For further details, refer to the JMIR Formative Research publication.
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