Delhivery Limited has launched Delhivery One SmartAssist, an AI-driven agent aimed at automating Level 1 support for small businesses. This innovative tool enhances operational efficiency by resolving queries and executing critical shipment actions in real-time through a unified ‘Conversation-to-Action’ workflow integrated within the Delhivery One platform. Unlike traditional FAQ bots, SmartAssist actively performs system-level updates, covering the entire shipment lifecycle from order to financial settlement. It allows users to manage shipments, analyze performance, and update account details seamlessly via chat. Key features include Universal Search for tracking AWBs and Pickup Requests, deep analytics on RTO percentages, and tracking of COD remittance status. The SmartAssist chatbot supports 12+ languages, making it accessible to a diverse client base across India. This launch solidifies Delhivery’s commitment to leveraging AI technology to meet the challenges faced by Indian businesses, providing immediate support at scale.
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