Understanding Escalations in AI Support Systems
Navigating escalations in AI systems can be complex, but efficient communication makes all the difference! Here’s a quick overview of how agents and humans interact during escalations:
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Notification Channels:
- Web Dashboard: Utilizes Server-Sent Events (SSE) for real-time updates.
- CLI Alerts: Agents receive notices through the command interface during command execution.
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Response Flow:
- Real-time notifications about human responses are sent using SSE.
- Notifications are shown in the CLI when agents run commands.
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Conflict Management:
- Claims are generally first-come-first-served, with a “jump-in” mode for urgent needs.
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Communication Rules:
- Prioritize asynchronous email for updates; chat is for immediate responses only.
This framework enhances workflow efficiency and ensures seamless operations in AI support environments, keeping everyone informed and engaged.
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