eGain Unveils AI Agent for Cisco Webex Contact Center: Enhancing Service with AI-Driven Knowledge

eGain has unveiled a new AI agent specifically designed for Cisco Webex Contact Center, aimed at enhancing customer service with AI-driven knowledge delivery. This innovative solution allows businesses to provide instant access to critical information, ensuring that service agents can quickly resolve customer queries. The integration leverages advanced machine learning algorithms to streamline operations and improve overall response times, elevating the customer experience. With eGain’s AI agent, organizations can harness the power of artificial intelligence to improve efficiency, reduce operational costs, and increase customer satisfaction. This enhancement empowers agents with contextual information at their fingertips, facilitating more informed interactions. By integrating seamlessly with Cisco Webex, eGain’s AI solution positions companies to remain competitive in the fast-evolving digital landscape, ultimately supporting better decision-making and increased productivity within contact centers.

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